PLEASE ALLOW 1-2 BUSINESS DAYS FOR PRESCRIPTION APPROVAL
Thank you for choosing Covetrus!
How would you like your pet’s medications and food delivered right to your door? It’s possible with a simple click of the mouse!
If you have any questions about the pharmacy or placing your order the customer service number, email, or live chat is set and ready to go on the upper right-hand corner on the
Covetrus. You can also call the Village Veterinary Clinic of Hamburg and we can help guide you!
Covertus phone number: 888-606-3336, they also offer “live chat” and email communication options through their website (click on the link above).
Village Veterinary Clinic of Hamburg phone number: 716-646-4023
Need help using Covetrus? Did you receive an email script from one of our veterinarians? In the email you received from us, toward the bottom, click on the “Place My Order” button. This will take you directly to our Covetrus/Vets First Choice store. If this is their first time placing an order, you will need to create an account prior to filling your pet’s script. You will need to enter your first name, last name, phone number (can choose if you would like to receive text message notifications and special offers). Select your veterinarian- it will be the veterinarians from the VVC. Create a password. Once created it will take you to your account. From here you can manage your account. Autoship orders: this will automatically ship your order at a specific time interval, it will also be a discount on your order. You must be the one to choose this, it is not an automatic feature. You can also just choose a one-time ship at any time. Manage your refills: this is where you will refill your pet’s medications if you do not have them on autoship. Manage your pets: you can add or delete any pets in your family. Account settings: manage address or credit cards. In the account section, go to the “Veterinarian Recommendations” tab. This is where the script will be from your veterinarian. You will just continue to place it in your cart and “check out”. If you would like to purchase a medication, food, or product without an email script… here are instructions: Go to Village Veterinary Clinic of Hamburg Online Pharmacy Search for the medication, food, product they wish to purchase in the search bar at the top . If applicable, select the dosage, quantity/supply (for example do you want a 30 day supply of your medication), the flavor of your product. Select if you want to purchase your product “one time only” or “autoship (meaning it will ship at a specific interval, for example, every 30 days)” Add to cart You must then sign in to your account in order to make your purchase. If you are a returning customer, go to your cart and “check out”. If you are a new customer, you will need to create an account If this is your first time placing an order, they need to create an account prior to your purchase. You will need to enter your first name, last name, phone number (can choose if you would like to receive text message notifications and special offers). Select your veterinarian- it will be the veterinarians from the VVC. Create a password. Once created it will take you to your account. From here you can manage your account. Autoship orders: this will automatically ship your order at a specific time interval, it will also be a discount on your order. You have to be the one to choose this, we cannot choose it for you and we cannot stop it for you. You can also just choose a one-time ship at any time. Manage your refills: this is where you will refill your pet’s medications if you do not have them on autoship. Manage your pets: you can add or delete any pets in your family. Account settings: manage address or credit cards. Once your account has been created and you are signed in you can go to your “cart” and complete your order and “check out”.
To Our Trusted Clients, Every one of us relies upon online shopping for savings and convenience, especially during these COVID-fueled times. We absolutely understand the need to have medicine and food for our pets delivered directly to our house. Our collective, professional conscience, however, needs to balance this ease for our clients with any potentially negative consequences on their pets. For years there have been reports of medications, flea/tick prevention, prescription diets, etc. being ordered online at various pet supply sites that are counterfeit, improperly packaged, or sourced from foreign countries whose regulatory mechanisms in place to safeguard any pet’s medicine and food are not as stringent as they are here in the United States. These reports have recently surged, likely due to the increased online ordering people are doing. Obviously, we cannot place any of our patients at risk for any possible reason, and knowing of the chances of improper supplies from third-party online pet supply sites, we feel it appropriate to guide our clients to a pharmacy, Covetrus, where every item, medication and prescription diet are all direct from the manufacturer as if they came right from our shelves. Covetrus also communicates with our hospital’s software allowing for rapid authorization of medication/food requests while maintaining a complete medical record for your pet. The pricing on Covetrus will also be comparable, if not offer a savings, over most third-party pharmacies. Covetrus is accessible through our website at www.vvcofhamburg.com. We certainly recognize the change this represents for some of you and we don’t make this decision lightly. The professional oaths we took were to always advocate for your pet’s health and well-being and this is another step in us being true to those oaths. If you still wish to utilize a third-party pharmacy for your pet’s prescriptions and not use Covetrus, we ask that you come to the hospital and pick up a written script for the item. We will no longer be faxing or doing online medication/food requests for pharmacies other than Covetrus as we cannot verify their authenticity. This change will take effect on January 1 st, 2021. We apologize for any short term inconvenience, but we are confident that utilizing Covetrus will be advantageous for your convenience as well as being a safe and trusted source for your pet’s medicines and food. Dr. Andrew Reyda, Owner Village Veterinary Clinic of Hamburg FDA warning with online pet pharmacies: Buying Prescription Medicine Online: FDA Safety Guide