URGENT NOTICE: Our ER is experiencing a high volume of cases. Please call ahead so we can talk you through your pet’s situation and prepare for your arrival.

Frequently Asked Questions

There is no question too big or too small for our veterinary team. Below are some answers to our most common questions.


Frequently Asked Questions

At Village Veterinary Clinic of Hamburg, we get a ton of interesting questions from pet parents. Below are some common FAQs that might help answer any questions or concerns. Please feel free to call us at 716-646-4023 for any other concerns you might have about your pet.

How can I make an appointment?

To schedule an appointment, please call us at 716-646-4023.

You can also schedule wellness appointments through our pet app, PetDesk!

Download PetDesk here.

Do you accept pet insurance?

We do accept pet insurance. The doctors will fill out any paperwork pertaining to the current issue that your pet is seen for. The acceptance or decline of a claim will be at the discretion of the insurance company.

Learn more about the payment options we accept here.

What is CareCredit?

Care credit is a credit card that clients can apply for to pay for veterinary services and other medical services.  All rules and regulations are decided by the CareCredit company.

If you would like more information about this service, please click here.

What type of pets do you see?

At VVC, we provide services to both cats and dogs!

What if I have an emergency?

If you feel your pet is having an emergency and your regular veterinarian is not available, please feel free to call the clinic and we can direct you. You may also bring any patient in if needed (although calling ahead is preferred).

The Village Veterinary Clinic of Hamburg is now accepting emergency patients (the only day we close is Christmas Day).

We have a doctor available for emergencies Monday-Friday 8am-11pm, Saturday 8am-9pm, and Sunday 8am-6pm. Licensed veterinary technicians are available 24/7 for phone support and patient monitoring.

If you would like to know more about our emergency services, click here.

What are your hours?

Wellness, Sick, and Emergency Hours: (Doctor Available)
Mon – Sat: 8:00 am – 11:00pm
Sat: 8:00am – 9:00pm
Sun: 8:00 am – 6:00pm

How can I refill my pet's medication?

Medications are refilled by calling in a request to the office. The doctors will then approve the request.

You can also order medications through our pet app, PetDesk!

You can also order medications through our online pharmacy, Vets First Choice. Medications and food can be delivered right to your door. You can receive an email script directly from the veterinarian (please be sure your email is up to date in our hospital system) or you can place the order yourself online. Once a script has been requested, your veterinarian can approve the request.

Download PetDesk →

Visit Online Pharmacy →

Can you tell me more about the fascinating artwork around VVC?
These creative pieces of art are from the children’s book “Flawed Dogs”. We hope you enjoy each witty excerpt as much as we do. Feel free to pick your favorite, we all have!